Refund policy
We want you to love your Dream Voice experience. If you're not completely satisfied, we offer free returns within 30 days of your purchase date.
Eligibility
- Items must be returned within 30 days of delivery.
- Items must be in their original condition, unused, and in original packaging.
- Proof of purchase is required.
- Delivered orders that do not meet the above conditions will not be eligible for a refund.
- Final sale items are non-refundable.
How to Return Contact us at support@dreamvoiceus.com to initiate a return. We'll provide a prepaid return shipping label at no cost to you.
Damages and Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items Certain items cannot be returned, including perishable goods, custom/personalized products, personal care goods, hazardous materials, flammable liquids, or gases. We also cannot accept returns on sale items or gift cards.
Exchanges The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14-Day Cooling Off Period If merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason. Items must be in original condition, unworn/unused, with tags and original packaging, along with proof of purchase.
Refunds Once we receive and inspect your return, we'll process your refund to the original payment method within 5–10 business days. Please note that not all delivered orders are eligible for a refund — only items meeting the eligibility criteria above qualify. You'll receive an email confirmation when your refund is issued. If more than 15 business days have passed since your return was approved, contact us at support@dreamvoiceus.com.
Contact Us Email: support@dreamvoiceus.com Website: dreamvoiceus.com